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Terms & Conditions

Acorn Media Australia Pty Ltd, part of the Acorn Media Group, values our customers. You can be assured that the data we collect will be handled with the utmost sensitivity and with every regard to security and privacy.

Terms & Conditions

The owner of this website is Acorn Media Australia Pty Ltd, whose address is Studio 203, 4-14 Buckingham Street, Surry Hills, NSW 2010, Australia. You must be eighteen years old or over to use this site. If you are under eighteen you may only use the site with the supervision of a parent or guardian.

Acorn Media Australia Pty Ltd does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of goods and products listed.

You undertake that all the information submitted by you to Acorn Media Australia Pty Ltd as part of an order is true and accurate, that you have the right to enter into a contract to purchase goods from Acorn Media Australia Pty Ltd and that you have the right to use the credit or debit card whose details you have submitted. Anyone caught willfully entering a fictitious order or a known invalid credit card or fraudulently using a credit card will be prosecuted to the fullest extent of the law.

This site may contain third party links (hyperlinks) to other sites not related to Acorn Media Australia Pty Ltd, the content of these sites is outside our control. Accordingly we make no warranties or representations regarding, and we exclude any liability in respect of, the content of such third party websites or the goods or services available through such sites.

All videos and soundtracks are protected by copyright. All videocassettes and DVDs have been licensed for use in private homes where an entrance fee has not been charged. Any unauthorised use including broadcast, public performance, copying, editing, re-selling or renting of this programme or any part thereof is strictly prohibited and may give rise to criminal prosecution.

Privacy Policy

By using this site, you consent to Acorn Media Australia Pty Ltd using and processing your details as described in clauses 8 to 14. Any queries regarding privacy matters should be addressed to Acorn Media Australia Pty Ltd, P.O. BOX 184, Strawberry Hills, NSW 2012.

From December 21st 2001 amendments to the Privacy Act 1988 came into force which deals with the way that Acorn Media Australia Pty Ltd handles your personal information. Acorn Media Australia Pty Ltd is covered by the Privacy Act and the 10 National Privacy Principles in the Act.

We do not disclose your personal information to any other person or organisation without your consent unless we are required or authorised by law to disclose certain information.

You have a right to access the personal information we collect and hold about you, in accordance with the Privacy Act 1988. If at any time you would like to access this information, or your details change and you would like us to update our information, or you would like more information about how we handle your personal information, please contact us at Acorn Media Australia Pty Ltd, P.O. BOX 184, Strawberry Hills, NSW 2012. A $25 administration fee will be charged for the retrieval of any personal information.

We hold the following information about you on our database for the purpose of processing your order, following up any queries and dispatching your order: name, address, e-mail address, telephone number, alternative delivery address details, credit and/or debit card type, number, expiry date and if required the issue number. This information is collected from details submitted by you on the order form, by telephone, or by email, or from any other correspondence received from you.

We will send you special offers and catalogue updates if you have opted in to receive such mailings. We will also from time to time e-mail you details of particular promotions or of new additions to our website. You can ask us not to e-mail you with this information in the future by clicking on the UNSUBSCRIBE link contained in promotional emails sent by us and following the on-screen instructions.

Acorn Media Australia Pty Ltd’s website requires cookies to be enabled to work correctly. If you are not comfortable with the use of cookies you can disable them, the process to do this is dependent on the web browser you use so please consult the documentation for your web browser. This is usually in your security settings.

Unencrypted credit card information is not stored on our website but is passed to our back office system which is not connected to the internet. Our encryption systems use SSL technology.

Shipping Policy

Your contract for purchases made through is with Acorn Media Australia Pty Ltd. No contract for the supply of goods exists until Acorn Media Australia Pty Ltd has received payment in full. You undertake that all goods ordered by you are for your own private and domestic use only.

Acorn Media Australia Pty Ltd is free to withdraw from a prospective contract at any time prior to processing payment.

You will be sent an email confirming receipt of the order, the details of which you must check are correct. You have the right to notify Acorn Media Australia Pty Ltd of any errors in the order. If you do not do so within 24 hours of receiving this email, Acorn Media Australia Pty Ltd will be entitled to assume the details of the order as set out in the confirmation are accurate. This confirmatory email does not indicate receipt of payment and does not constitute a contract.

Shipments to international delivery addresses may be subject to import duties and taxes that are levied once a parcel reaches that country. Any such additional charges must be borne by you. Please note that international shipments are subject to opening and inspection by customs authorities. There may be instances where we are unable to supply certain goods due to licensing restrictions.

Acorn Media Australia Pty Ltd aims to dispatch all orders within 14 days of receiving your order and payment. Your order may be delayed if any item is not in stock. Some items may not be available and we may not be able to supply dates when our suppliers may get an item in stock.

We shall have no liability to you for any delay in the delivery of products ordered that is due to any event outside our control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any similar events.


Credit and debit cards are debited on the day of despatch by Acorn Media Australia Pty Ltd.

If you do not wish to use the internet to order you may phone, email fax or mail your order to:
Acorn Media Australia Pty Ltd
P.O. BOX 184
Strawberry Hills, NSW 2012
Phone: 02 9310 7999

If there is a pricing error on the order you have placed, we will inform you as soon as possible. If you place an order and the price published on the website is incorrect for any reason, we will contact you prior to debiting payment for the goods to inform you of the correct price and ascertain whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price before payment of the goods has been received. We shall give you the option of confirming the order at the correct price or if you so wish, to cancel the order altogether.

Refund and Return

In the unlikely event that you receive goods which were not ordered by you or which are damaged or defective, or are of a different quantity to that stated on your order form, Acorn Media Australia Pty Ltd shall, at its own discretion, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that you notify us of the problem within 7 days of delivery of the goods. This does not affect your statutory rights.

You have the right to cancel your order by contacting our office prior to us processing the order. You may also cancel an order within 7 days of receipt of the goods, providing all goods are returned undamaged and in the condition they were delivered. All goods must be returned at your own cost as soon as possible after cancellation of the order. Any sum debited to Acorn Media Australia Pty Ltd will be re-credited to the credit card account as soon as possible on receipt at our offices of returned goods, this sum will be minus the postage and packing costs incurred by Acorn Media Australia Pty Ltd. Where you exercise your right to cancel, you bear the risk of loss of or damage to the goods until they have been received by us.

Acorn Media Australia Pty Ltd reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have canceled your order. Your statutory rights are not affected.

All goods for return must be accompanied by a Return Material Authorisation (RMA) number. Please contact us on to discuss the return of the goods, and receive an RMA. Goods will not be accepted without an RMA.

Acorn Media welcomes feedback on our website & processes. Please contact us at


Acorn Media Australia Pty Ltd will do its best to correct errors and omissions as quickly as possible after being notified of them.

To the fullest extent permitted by law, Acorn Media Australia Pty Ltd is providing this website and its contents on an "as is" basis and makes and gives no (and expressly disclaims all) representations, conditions and warranties of any kind with respect to this website and its contents, including, without limitation, conditions and warranties of satisfactory quality, merchantability and fitness for a particular purpose. In addition, Acorn Media Australia Pty Ltd does not represent or warrant that the information accessible via this website is accurate, complete or current.

The products sold on our website are provided for private domestic use only. Accordingly, Acorn Media Australia Pty Ltd does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products purchased from Acorn Media Australia Pty Ltd.


Acorn Media Australia Pty Ltd reserves the right to modify these Terms and Conditions at any time without prior notice. Any modifications will be deemed effective from the date and time of posting on our website. Please print and retain a copy of the Terms and Conditions at the time of placing your order.

# We accept no liability for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment. Australian law – We comply with The Trade Practices Act 1974, the appropriate state based Fair Trading Acts, Consumer Credit Code, Electronic Transactions Act 1999, the Commonwealth Privacy Act 1988.

The copyright in all of the material comprised in this website is owned by Acorn Media Australia Pty Ltd. You may access such material for reading it on-screen as displayed by Acorn Media Australia Pty Ltd. All other rights are reserved and you may not reproduce in any way, incorporate in any other work, merge or otherwise use such material or any part without the express written permission of Acorn Media Australia Pty Ltd.